Hobby Lobby Return Policy

When it comes to craft supplies, home decor, or unique seasonal items, Hobby Lobby is a trusted favorite for many. If you’ve shopped at Hobby Lobby and need to make a return, understanding their return policy can make the process smoother. From receipts to online purchases and timeframes, let’s break down everything you need to know about returning items to Hobby Lobby.

What You Need to Know About the Hobby Lobby Return Policy

The Hobby Lobby return policy is straightforward and designed with customer satisfaction in mind. Here’s a clear look at how you can return items purchased both in-store and online, as well as tips to make sure your return goes smoothly.

In-Store Purchase Returns

If you bought something at a Hobby Lobby store and need to return it, here are the key points:

• Return Window: Hobby Lobby offers a 90-day return period for in-store purchases. This allows customers ample time to decide if an item is right for them and, if not, to bring it back.

• Receipt Requirements: Having a receipt makes the return process easier and faster. With a receipt, Hobby Lobby will refund the original purchase price to the original payment method, whether it’s cash, card, or store credit.

• No Receipt? No Problem! Hobby Lobby allows returns without a receipt, although there are some conditions:

  • Without a receipt, refunds will be issued as store credit.
  • The refund amount will be the lowest price the item has sold for in the past 60 days.
  • You’ll need to provide a valid photo ID when returning an item without a receipt.

• Items Not Eligible for Return: Some items may not be eligible for return, including custom-made products and certain opened or used products. Checking with your local store or calling Hobby Lobby’s customer service can help clarify if an item qualifies for return.

Online Purchase Returns

Returning items purchased online at HobbyLobby.com has a few extra steps, but it’s a hassle-free process if you follow these guidelines:

1. Return Window: Like in-store purchases, online items can be returned within 90 days of the purchase date.

2. Receipt and Order Number: To return online items, you’ll need the original packing slip or order confirmation. This makes it easy for Hobby Lobby to verify your purchase and process the return.

3. Return Process:
   • Hobby Lobby requires online returns to be mailed back to their warehouse.
   • Pack your items securely and include the original packing slip.
   • Use a reliable shipping method and keep the tracking information, as Hobby Lobby is not responsible for items lost during return shipping.

4. Refund Options: For online purchases, refunds are typically issued to the original payment method. Refunds for items returned without a packing slip or after 90 days may be given as store credit.

Hobby Lobby Holiday and Seasonal Return Policy

Hobby Lobby has a huge selection of holiday and seasonal items, and during these times, their return policy remains customer-friendly:

1. Standard 90-Day Return Policy: Most seasonal items fall under the regular 90-day return window, allowing customers to return these items within the same timeframe as other products.

2. Clearance Items: Clearance or final-sale items might have restricted returns, so be sure to check the product details or ask in-store staff about specific return options for these items.

Tips for a Successful Return at Hobby Lobby

Follow these simple tips to ensure your Hobby Lobby return goes as smoothly as possible:

• Keep Your Receipts: Receipts make it easy for Hobby Lobby staff to verify your purchase and process refunds quickly. Consider keeping your receipt in a designated spot or photographing it as a backup.

• Return Within 90 Days: Adhering to the 90-day return period will increase your chances of a full refund. After this period, refunds may not be possible, or they may be issued as store credit only.

• Pack Online Returns Carefully: If you’re sending an item back through the mail, make sure it’s packed securely to avoid damage in transit. Keep any tracking numbers or shipping confirmation for peace of mind.

With clear guidelines and flexibility, the Hobby Lobby return policy is designed to put customers at ease. Whether it’s an in-store purchase or an online order, Hobby Lobby has made the return process accessible and straightforward, helping customers feel confident about every purchase.

Q: Can I return a Hobby Lobby item after 90 days?

A: Returns after 90 days are generally not accepted. However, if you’re close to the deadline, some store managers might approve returns as store credit.

Q: What if I bought an item with a credit or debit card and lost my receipt?

A: Hobby Lobby may be able to look up your purchase if you paid with a card. Visit the same store where you made the purchase and bring the card used for the transaction.

Q: Do I have to pay return shipping fees for online purchases?

A: Yes, customers are responsible for return shipping costs for online purchases unless the item arrived damaged or was incorrect.

Q: How long does it take to receive a refund?

A: Once your return is processed, refunds typically appear in your account within 3-5 business days, depending on your bank.

Q: Can I return custom-made items or opened products?

A: Custom-made products and opened items may not be eligible for return. Check with your store for specifics.